Upside Down Under: Where is the customer service?

There’s been a lot of chatter lately on social media about lack of customer service. It seems it doesn’t matter if it’s retail, wholesale, the service industry or even medical clinics.

Why is this happening?

The easy answer that has become a cliche is everybody is short staffed. Employees get stressed out when they are overworked. I get that. It’s happened to me numerous times in my career.

But th...